James Wyatt

While working in Bupa's Care Services division, I provided valuable support to home managers across 27 care homes, enhancing compliance and quality, and achieving key performance indicators (KPIs). Recognising potential, I actively identified opportunities to enhance system functionality through the development of digital tools, eventually transitioning into an analyst/developer role.

Notable Achievements:

• Single-handedly developed a fully automated call bell analysis tool utilising robotic process automation and Power BI pulling data from 80+ remote sources. Outcomes include savings of hundreds of hours of managers' time per month, increased quality of care and surpassed regulatory requirements.
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• Developed an analytics dashboard with data sourced from 6 different systems into a centralised dashboard providing potential for significant time savings across 130+ sites, better operational oversight, improving regulatory compliance and boosting care quality.
• Automated analysis of weekly trading data allowing for more timely and effective flagging of poor performance indicators and providing an efficient platform for further escalation.

A group of 4 specialist care homes. Starting as Business Manager and transitioning to the sole Director in 2018, I was tasked with controlling and overseeing all aspects of business operations and strategy, driving the business forwards in line with the owner’s goals.

Notable Achievements:

• Built a bespoke GDPR-compliant care management app for streamlined data recording and analysis, providing real-time access to key information and realising huge time savings.
• Modernised and automated many workflows and business functions including:
  • Transitioned to a fully cloud based computing system (Google Workspace)
  • Converted the accounting system to a cloud based system (Xero)
  • Automated recruitment & HR processes and rota management.
  • Transitioned all staff to a new digital training platform, surpassing the regulatory requirements and contributing to a safe and confident workforce.
  • Implemented an efficient procurement process, reducing expenditure by 30%.
• Redesigned and developed the company website.
• Achieved & maintained 100% staffing and 100% bed occupancy throughout my placement.
• Increased profitability by 55% over 12 months with minimal capital expenditure.

An outsourcing solution for back-office services giving owners more time to focus on running and expanding their business. Services included finance, marketing, HR, design and IT systems support.

Full breakdown on request.

A-Levels in Physics, Maths, Business and Economics, graded A, B, B, A respectively. GCSEs, 11 graded A*-B.